Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery.
Shipping Time
After your order is processed, delivery typically takes 3–7 business days within the United States depending on your location and the shipping carrier.
Please note that shipping times may vary slightly due to factors outside our control such as carrier delays or high seasonal demand.
Shipping Rates
Shipping costs are calculated at checkout. In some cases, promotional offers or bundled purchases may qualify for free or discounted shipping.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update within the carrier’s system.
Incorrect Shipping Addresses
Please ensure your shipping address is correct when placing your order. Vital Grove is not responsible for packages shipped to incorrectly entered addresses.
If you notice an error with your shipping address, please contact us immediately at:
We will do our best to update your order before it ships.
Lost or Delayed Shipments
If your package appears to be lost or significantly delayed, please contact us at:
Our team will assist you in resolving the issue with the shipping carrier.